Returns & refunds
If a phone arrives faulty or is not what you ordered, tell us straight away and we will put it right.
Report a problem within 48 hours
Message us on WhatsApp within 48 hours of delivery with photos or a short video of the problem, plus the box and the IMEI.
What we cover
- Wrong model, wrong storage or wrong colour delivered.
- A phone that is faulty out of the box.
- Missing accessories that were part of the agreed order.
What we cannot cover
- Physical or liquid damage after delivery.
- Change of mind once the phone has been used and activated, unless agreed in writing.
How refunds work
Where a return is agreed, we replace the phone or refund to the account you paid from, usually within 5 working days of receiving the device back in its original condition.
Start a return
WhatsApp 0802 978 3189 with your order details.